Ordering and Delivery

 

What is the production time?

Standard production time is 8 weeks once the design is approved and the order is placed.

 

What are the minimum order quantities?

We do not have a minimum order requirement, but style minimums do need to be met, which is 10 for most styles. For pricing and specific style minimums, please contact info@castellicustom.co.nz

 

How do Castelli Custom styles fit?

All of our custom styles are designed for maximum performance and comfort while on the bike. We use very technical fabrics with high levels of compression making the fit of our garments on the smaller side. Please see our size chart to best determine your sizing.

 

Do you offer women’s specific styles?

Yes! The majority of our custom collection includes both men’s and women’s specific styles.

 

Design

 

How does the design process work?

You will find the design templates on our website for you to download. If you have photoshop or InDesign you will be able to open these files to develop your design on your computer. Alternatively you can sketch by hand, once completed email your design to info@castellicustom.co.nz

 

Are there limitations with colours or design?

We can print almost any Pantone (PMS) colour, and there are no restrictions to the number of colours you can print. If you need a specific colour printed, we can do that! We currently offer 4 fluo colours but are unable to print metallics.

 

What type of files do I need for the logo’s?

Our designers need vector files, which mean your logo files need to end in .AI, .EPS or .PDF. If you’re not sure if your file is vector, please feel free to email your logo through and we will be able to advise you.

 

Are there any additional service fees?

Our graphic design service has a minimal cost which will be reduced upon reaching an order threshold.

 

Product

 

Are the custom products we order really the same as what the pro’s are wearing?

Yes, most of the styles in our custom line are the result of years of testing and development with professional athletes. We make garments to service the needs of cyclists at every level.

 

How do I care for my custom garments?

Each garment has care instructions. Please be sure to wash every piece in cold water with non-chlorine detergent and be sure to HAND DRY ONLY.

 

Can I return custom items?

Since custom items are made to order, we are unable to accept any returns or exchanges on custom products.

 

 

 

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