Welcome to Castelli New Zealand. Please read the terms and conditions carefully before proceeding
to avoid any miscommunication.
Changes in Pricing
Prices are subject to change without notice. Once a custom order is confirmed pricing is locked at
the point of pricing at that time.
General Terms and Conditions
We reserve the right to refuse any order for valid reasons at any point in time.
We do not take credit card payments over the website, payments are done by bank account
Payment of 50% is required before production will begin and the remaining 50% prior to shipping.
Upon receiving the design back from us for the garment you agree not to reproduce, copy or exploit
the work that has taken place except with the written permission of Castelli New Zealand.
Colour pantones that appear on the computer screen are often different in print. We will always
advise the colour Pantone so you can confirm and accept. Garment modifications can occur at any
point in the season and will become the new design for the garment model.
The final design for each job and item must be confirmed in writing for the production to take place.
Castelli New Zealand retains the ownership of all design work carried out for the customer. The
customer acknowledges that for every job confirmed and produced in accordance to the design
confirmed by the customer, the customer indemnifies Castelli New Zealand against all and any
claims, matters of IP, costs, and proceedings brought by any entity, company or person against
Castelli New Zealand for any alleged infringements of any parties IP used.
Castelli New Zealand will provide the best case care to ensure the finished garments are as per
specification. The customer acknowledges that due to the nature of production normal variations
can occur. The customer acknowledges that if the variance is of a nominal nature the variance is
Production and shipping delays can occur at any time and are for reasons outside the control of
Castelli New Zealand. Castelli New Zealand is not responsible for delays outside of control and
cannot accept a cancellation after the production confirmation and deposit payments. Deposit
payments and final are non-refundable.
The customer must inspect the goods upon delivery and advise in writing within 10 working days of
receipt of goods if there are any issues regarding quantity and quality. Castelli New Zealand makes
any final ruling on decisions relating to the quality and quantity of the goods supplied.